Last Updated: August 30, 2023
At Humane Solutions Inc., we value your privacy and are committed to ensuring the security and protection of your personal information. This Privacy Policy outlines how we collect, use, share, and store the data you provide to us. Please take a moment to review the following information, and if you have any questions, feel free to reach out to us.
Information We Collect and Store
When you interact with our website, we collect certain information during the checkout process. This includes:
- Products you’ve viewed: This helps us enhance your browsing experience by showing you products you’ve recently looked at.
- Location, IP address, and browser type: We use this data for tasks such as estimating taxes and shipping costs.
- Shipping address: Providing this information allows us to estimate shipping fees and ensure successful delivery of your order.
Additionally, we utilize cookies to keep track of your cart contents as you browse our site. For more details about cookies, please refer to our separate Cookie Policy.
When you make a purchase, we request information such as your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like a username and password. We use this data for various purposes, including but not limited to:
- Sending order-related notifications and updates.
- Addressing your inquiries, refund requests, and complaints.
- Processing payments securely and preventing fraud.
- Creating and managing your store account.
- Meeting legal obligations, such as tax calculations.
- Enhancing our store offerings and services.
- Sending marketing communications if you opt to receive them.
If you choose to create an account, your name, address, email, and phone number will be stored to simplify the checkout process for future orders.
We retain your information for as long as necessary to fulfill the purposes for which it was collected. For instance, order information is stored for 7 years for tax and accounting requirements, including your name, email, billing, and shipping addresses. Comments or reviews you leave will also be stored.
Access to Your Information
Our team members have access to the information you provide. This includes both Administrators and Shop Managers, who can access:
- Order details, such as purchased items and shipping information.
- Customer information, including your name, email address, and billing/shipping details.
Team members access this data to fulfill orders, process refunds, and offer support.
Data Sharing with Third Parties
We may share certain information with third-party service providers to facilitate various aspects of our operations, such as analytics, marketing, payment processing, shipping, and third-party embeds.
- Payments: We use WooPayments to process online payments. When you make a payment, some data will be shared with the payment processor, including purchase details and billing information. Please refer to Payment Processor’s Privacy Policy Link for more information.
Changes to This Policy
Our Privacy Policy may be updated periodically. When significant changes occur, we will update the “Last Updated” date at the top of this policy.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at info@humanesolutions.ca.
